What is your return policy?

With our Worry-Free Guarantee you can return any product within 30 days of purchase for a full refund. The product must be in new condition. If the product is ruined or used, the product will not be refunded. Make sure to include contact information and your purchase order id. Submit your request to our customer service team through this form

What is the warranty?

SadoTech® branded products are covered by a 12 month or one (1) year limited warranty, from the date of original purchase, to the original owner against manufacturing defects in materials and workmanship.

If a SadoTech® branded product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

For product orders over 30 days, we no longer issue any RMAs (Return Merchandise Authorization). Do not send us any products - they will be rejected. Simply contact us via this form for an evaluation and consideration for replacement of your product.

This warranty gives you specific legal rights; you may have other rights, which vary from state to state.